Terms and Conditions
DAMAGE CLAIMS AND TERMS
Showroom Transport provides you the convenience and protection of handling your needs through a select network of transporters across the US, each of whom has a history of dependability and are fully licensed and properly insured. Transporters who fail to meet our standards are not accepted into the network and those who do not maintain them are quickly removed. Therefore, problems or damage claims will be minimal. In the event you would have a claim, it would be the responsibility of the assigned transporter to file it with their insurance carrier. However, we do ask you to immediately advise us of any claim. Then, part of our service to you is to facilitate the prompt and proper handling of it and to do everything possible to obtain a rapid settlement for you. Showroom Transport appreciates and thanks you for your vehicle transport business. Email address: email@example.com
Customer is responsible for getting an inspection sheet from the driver both at the pick up location and delivery location. Customer must do a walk around inspection with the driver at each locaton. Damage must be noted on the inspection sheet that the driver provides at the delivery locaton. In the event of damage, customer is to provide Showroom Transport a copy of both inspection sheets from the pick up location and the delivery location within 48 hours after receiving vehicle at the delivery location.
*Hail storm or elemental (dirt, rock chips, stray birds, etc..) damage is not insured. If you choose to prevent this type of damage, you MUST request an enclosed carrier.
PICKUP AND DELIVERY
The transporter will get as close to the pickup
and delivery address as the driver is comfortable.
CANCELLATION / REFUNDS / LATE-DELIVERY TERMS AND CONDITIONS
In the statements below, a business day is a weekday, Monday through Friday. A U.S. government holiday is not considered a business day.
In order to cancel an order, the customer must call 1-800-462-0038 and ask for customer service. The customer will receive a 7-digit cancellation number
If the customer's vehicle/item has not been picked up after 9 business days of the first available pickup date, the customer is entitled to $15.00 a day up to 50% of the total cost of their order starting with the 10th business day. Cash-back claims must be filed within 48 hours of the time the vehicle was picked up. You will receive a claim number by phone.
If the vehicle/item has not been picked up within 14 business days of the first available pickup date, the customer may cancel and is entitled to a full refund of their deposit. This will only apply if the customer cancels the order and the vehicle has not yet been picked up. Once the vehicle has been picked up, the customer may not cancel for a full refund.
If the customer's vehicle/item has not been delivered after 14 business days from the time it was picked up, the customer is entitled to $25.00 a day up to 50% of the total cost of their order starting with the 15th business day. Cash-back claims must be filed within 48 hours of the time the vehicle/item was delivered. You will receive a claim number by phone.
If Showroom Transport sends a truck to pickup your vehicle/item and it is NOT ready to go, or it is NOT as described, there will be a non-refundable MINIMUM fee of $300. This includes, but is not limited to: wrong dimensions(length, width, height, and weight), vehicle does not run, when we were told it does, and the vehicle NOT being ready when we were told it was by the pickup location when we called in advance.
IMPORTANT: Once the customer places an order; If the customer cancels that order before or within the guaranteed pickup window, the customer is entitled to a refund minus a $175.00 service charge (or 10% of the total cost, whichever is greater) per vehicle.
CANVAS COVERS/SHRINK WRAP (on Boats and Jet skis)
Canvas covers must be removed as they will tear or fly off during transport. Canvas covers tend to flap in the wind, damaging the boat. If they are not removed, the carrier cannot be responsible for damages.
If shrink wrapped, and the shrink wrap becomes un-repairable, it will be removed to avoid damage from the shrink wrap beating against the boat. The carrier will not be held responsible.
Please make sure that your boat is secured properly to the trailer. Extra straps, etc...
Showroom Transport can not be held accountable for damages caused by the trailer if the boat is not properly secured to trailer. (also, see information on trailers below)
TOWING OF TRAILERS (and boats/jet skis on trailers)
Customer is responsible for any repair costs associated with transport of trailers; tires, lights, bearings, storage fees, etc.
Showroom Transport can not be held accountable for any damages associated with tire blowouts, bearing seizure, etc.
Showroom Transport can not be held accountable if trailer or boat detoriates due to old age, previous water damage or manufacture defects of an item we are shipping. This is rare yet may happen due to wind or road conditions.
Showroom Transport can not be held acccountable for any personal items left inside a vehicle, boat, or trailer.
ETA's: When you give you an eta either in invoice format or verbally, we do our best to be exact. In some cases trucks may get delayed. ETA means estimated time of arrival. You are welcome to call us to check on status 7 days a week. We are here to take your call.
Showroom Transport can not be held accountable if trailer or boat detoriates due to old age, previous water damage or manufature defects of an item we are shipping. This is rare yet may happen due to wind or road conditions.
If you have any questions regarding these terms and conditions, please call us! We want you to be our next happy customer.